3. Report modifications and bugs in ServiceDesk

ServiceDesk is a module within the system that allows users to report technical issues, questions, and failures related to the software's operation. Users can easily create a new ticket, which is sent directly to the technical support team. From this module, users can also track the status of their tickets, review interaction history, and communicate with the support team to resolve issues more quickly. Additionally, ServiceDesk allows for the management of individual SLA (Service Level Agreement) contracts, enabling the monitoring of response times and ticket resolution according to agreed standards.

For Pinquark system users, ServiceDesk is the only official way to report technical issues and request system modifications, ensuring consistent and efficient service support and ticket handling according to established procedures.